07496 28 63 28
01484 60 65 75

Looking to gain a better understanding of how to engage your customers
and make the 3 R’s of Customer Service Excellence work for you?

Need to dispel the barriers to effective communication and learn
how to build resilience turning negativity into positivity?

Are you wanting to re-balance and re-focus either yourself or your team?

If the answer is Yes to any of the above, then we can help….

Helen founded PRC with a mission to share a wealth of experience amassed from many years in the sales and training arena. Her passion is to enable people to become the very best version of themselves and facilitates this through flexible and affordable packages in training, coaching, mentoring and therapies.

We empower our clients to recognise their abilities, release fear, and gain the confidence and vision to excel in reaching their business and personal goals. Our vision is to help you develop both as people and as businesses through investing in growth to maximise productivity in your business.

  • TRAINING – Experts in design and delivery of Customer Service packages – business growth & development achieving great learning outcomes. 
    Now delivered virtually
  • COACHINGPartnerships to stimulate thinking & embrace new perspectives increasing both personal & business performance.
  • MENTORINGA Trusted Advisor providing bite sized chunks of wisdom & experience enabling a holistic approach to growth
  • THERAPIESTo support Mental Health & Wellbeing both in the home and the workplace.
  • CONSULTANCY – Business Solutions to align with your people whilst encompassing your business culture & values.

What Our Clients Say

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I have worked with Helen on several projects creating and delivering innovative business solutions both in practical hospitality, cleaning, and coaching and mentoring of management talent.
Helen is one of those rare characters who are extremely knowledgeable and practical at the same time.

Because of Helens practical and very professional approach to the task in hand I have no reservation in recommending Helen as a business solution partner.

Stephen Mannock Head of Visitor Experience, William Grant & Sons 17th August 2023

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Helen has been a great asset to our business.
Helen provided coaching and mentoring to a member of my team and has helped them greatly to improve their confidence and develop into becoming an effective sales person.
She used multiple channels and techniques to develop sales and maintain customer relationships.
I wouldn’t hesitate to recommend Helen for her services around coaching, mentoring and support in the sales environment.

Victoria Adams Communications Manager, British Glass Technologies 17th September 2022

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I was very happy with the training course delivered by Helen.
I enjoyed the course so much because it was specifically tailored to my own requirements whilst also in line with the business strategy.

Vineet Negi Reliance Precision Engineering 7th September 2019

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She quickly arranged a smooth transition from in house cleaning to her contract company. What impressed me even more than her original presentation was her commitment and dedication to ensure the service was delivered. Her aftercare was as important to her as the original sale, something that in my experience is rarely seen.

I have no hesitation in recommending Helen, as like me you will be amazed by her professionalism and dedication to meet your requirements.

Andy Campbell Stagecoach East - Managing Director 25th May 2017

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Helen is a phenomenal business adviser. She imparts her great wealth of business experience into small easily understandable chunks that are delivered in a nice friendly way. She is so easy to talk to and really motivates me to be the best.
I cannot recommend her enough.

Justina Ighodalo Founder - Diamondshineuk24 23rd January 2017

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As the CEO at RFM Group, I worked with Helen at senior level as she completed an interim sales management project. Helen is a focused individual who is highly charismatic and people are naturally drawn to her by her warmth and enthusiasm; she is passionate in her approach to sales and her personal drive and her unswerving commitment to the task in-hand are commendable.

Helen’s enthusiasm is infectious and is motivational amongst a team, she is a natural leader and thrives on the development and success of team members. Helen has the ability to engender trust and confidence with clients and employees; she knows what needs to be done and has a no-nonsense approach.

I would work with her again without hesitation and I recommend her to any company who have an interest in improving their sales and business development processes, turnover and margins.

Steve Baker Chief Executive Officer, RFM Group Ltd 16th January 2017

I found Professional Resources Consultancy through its website and Helen Smith responded immediately to my inquiry.  After explaining our issue and the help we needed regarding the productivity levels in our Boarding Houses, Helen soon understood our challenges.

Helen conducted a thorough survey of all our buildings, reviewed the schedules which were in place and provided us with an innovative specification of cleaning tasks.  A concise and comprehensive report was delivered and adjusted where necessary to fulfil our operational requirements.

I will certainly not hesitate to enlist the services of Professional Resources Consultancy for all future buildings survey requirements.  Furthermore, I would strongly recommend Helen Smith to any establishment for her expertise and delivery to her clients.

Cleaning Services Manager Private Education Sector 2nd December 2016

Professional Resources Consultancy have worked with me from a business development perspective, enabling me to grow and develop my security business and I have provided security solutions for their clients and contacts, some of which were extremely challenging projects but Helen always made sure these were delivered on time and within budgets.

I find Helen to be an absolute pleasure to deal with; she is direct, understands the needs and requirements of business and is very effective in getting the best, most cost-effective solution for her clients.  She is honest, hard-working and completely trustworthy; I would not hesitate in recommending the services of Professional Resources Consultancy Ltd to you.

Darrell Green Owner Sterling Security Solutions 28th November 2016

I met Helen Smith approaching 20 years ago, as colleagues in a previous company. Our paths have continued to cross when she was a director of a national cleaning business involved in benchmarking exercises for my business, and again when Helen provided consultancy services, including conducting independent audit procedures and advice on cleaning projects as Professional Resources Consultancy Ltd.

Helen is successful because of her approach. She is a structured thinker; her style is process-driven and logical and she has the rare ability to engage people so that they move forward with her. She is quick to identify the root-cause of problems but wise and experienced enough not to go into solution mode too quickly, rather taking a more reflected, considered manner. Her people skills are well-honed and her experience as a sales trainer allows her to build a successful team quickly.

Helen builds strong and effective relationships with both her teams and her clients who will tell you that she is straight-talking, professional and honourable.

I would have no hesitation in recommending her to assist your business.

John Cripps CEng FIET FInstD MBIFM BSc Facilities Management Professional 24th November 2016

I have worked with Helen since 1997 both as colleagues within 3 of the biggest Cleaning & Maintenance contractors within the UK and on a consultancy basis as she founded Professional Consultancy Resources.

Helen’s dedication has always been exceptional, she identifies precisely a client’s specific requirements and her attention to detail is impeccable.

Following many years of working with Helen, I know without question that she is a person that you can trust implicitly; she is completely reliable to deliver to both the client and the workforce. I would say without hesitation that she will make the difference in whatever business or project she is involved in.

Ray Tunsich Operations Director 24th November 2016

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Our Accreditations

ISM Endorsed Training Partners
Barnsley & Rotherham Chamber of Commerce
Association of Business Mentors
ISM Fellow